Relationship Manager (Alliance Banking)-Johannesburg (Incl. Northern Suburbs)-58627

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Relationship Manager (Alliance Banking)
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Johannesburg (Incl. Northern Suburbs)
Job Mission / Objective To manage and grow Alliance Banking partnerships by retaining and expanding these relationships. Ensure Alliance Banking partners are serviced efficiently and that the Alliance Partners themselves remain compliant with the Bank’s requirements. The role requires active collaboration and integration of the Bank’s bank office support function and the Alliance Partners. To ensure that operational costs are managed effectively and drive new income streams through cross selling and solutioning business opportunities. Reports to Head: Alliance Banking Impact on Business Results Non-interest income generated from Alliance Partners; Management of costs and pricing reviews; Indirect impact of funding activities as a key source of the Bank’s liquidity; Other key performance metrics that impact customer service, reputation, brand and compliance. Figures Affected by the Role (KPIs) Quantitative Interest and non-interest income; Cost management; Number of retail customers; Number of transactions processed (volume). Qualitative Client service and retention. Alliance partner compliance health Brand and reputation.Staff Supervised Direct Reports: None Total Staff (incl. also Indirect Reports): None Main Responsibilities 35 % Revenue generation, measured as income versus budget. Maintain primary ownership of Alliance Partner portfolio (retention and growth) Ensure a long term sustainable relationship with solution based selling to existing alliance partners. 10 % Cost management, measured as costs versus budget. Ensure all relevant costs for recovery are provided for. Ensure that costs are adequately contained. 25 % Relationship management, measured as a qualitative survey of SABA internal stakeholders and partner satisfaction, incorporating service levels. Actively develop strong client relations. Conduct regular partner visits and facilitate Alliance Partner MANCO’s. Provide comprehensive call report for distribution to relevant stakeholders. Ensure effective on-boarding and complete end to end delivery. Manage client complaints and related processes. Take overall accountability for service delivery by enabling seamless SABA Back Office function. Stay abreast of new industry developments, alliance partner and competitor market position. 20 %Compliance and risk assessment. Ensure that alliance banking and its partners adhere to the Banks policies and procedures and ensure the overall hygiene and compliance of these relationships. Take ultimate ownership of the alliance partners risk management processes. Ensure that assessments and reviews are done timeously and any adverse requirements or findings are dealt with appropriately. 10 % New Business Development, measured as new sales achieved and or new offerings launched via existing alliance partners. Pro-actively drive cross-selling in conjunction with payments, leveraged distribution partner ecosystem and forex. New product lines or distribution networks. New co-branded relationships. Policies and Procedures Monitor that alliance partners comply with the Bank’s policies and procedures. Ensure general regulatory requirements and Alliance partner service levels are met and maintained. Business Planning/ Decision Making Manage alliance partner back office planning through SABA shared services business model and ensure effective and collaborative partner MANCO’s. People Management Manage and develop direct and indirect reports involved in the operational management of alliance banking activities. Strong partnering skills to indirectly manage output from partners and colleagues in support of the alliance banking function. Other Role Elements Contacts and Business Relationships Internal: All SABA divisions, with specific focus on operations, IT, compliance, risk and audit. External: Alliance partners; Distribution, technology and related service providers. Job RequirementsAcademic Knowledge: Minimum of a 3-year business degree. Foreign Languages: Work Experience: Minimum of 10 years general banking experience; Minimum of 5 years general banking experience at a management level. Skills / Specialized Know How: Strong relationship management and negotiation skills are essential; High level understanding of banking systems and back office processes; High level understanding of contract law, banking compliance and risk; Business and analytical skills. Competencies: Strong EQ and partnership management capabilities; Negotiation skills; Ability to multi task across multiple banking functions; Strong service ethic; Strong communication skills; Analytical mind set; Professional standards; Self-starter; Stress tolerant and high energy levels

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Minimum of a 3-year business degree Minimum of 10 years general banking experience; Minimum of 5 years general banking experience at a management level Strong relationship management and negotiation skills are essential; High level understanding of banking systems and back office processes

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