Customer Consultant-Cape Town-58622

Job Listing
58622
Permanent
Customer Consultant
Microsoft works
Engineering
Cape Town
Cape Town
Reports to National Sales Manager Incumbent Liaises with (Information in and out): National Sales Manager Sales Department Warehouse Controller Procurement Department Warehouse Supervisor Purpose of Position, KPA’s and Key Responsibilities The Customer consultant is responsible for generating sales opportunities by answering phone calls and talking to customers regarding the company's products or services. In addition to answering questions, customer consultants will identify opportunities to offer information and make product or service suggestions based on a customer's needs. Key Performance Areas (KPAs) To attain and exceed targeted sales Assist Walk-in customers To develop and maintain a regular calling pattern and to report accordingly To ensure that all customers are fully cognisant of the product range To monitor competitor activity Weekly updates on pipeline report Develop sales in existing and new business Check daily profitability reports Promote our range of products to customers Should assist the customers at the counter with their queries and at the same time provide them with the resolution effectively. Should ask questions and provide relevant information to the customers that they might need and then list down the orders which the customers might purchase thereby providing them excellent service. Must treat all the customers with respect and courtesy. Should mention each record in the computer including customer details and customer orders, pricing, quotations and should be able to retrieve it whenever needed. Need to follow up on the orders which the customer makes and should be upbeat while resolving problems and ensuring customer satisfaction. Should also update the product details with any of the resources working in a continuous manner. Keep yourself updated with the product inventory and its functionality. Communicate effectively with the customers regarding any relevant procedures and policies which might be beneficial to them. Must check the quality and the quality of the product, which is brought into the warehouse, need to verify it depending on the order made initially. Ensure that each product is stacked as per their location in the warehouse and organize it effectively. Should ensure that they follow each safety rules assigned. Should be active enough to inform the manager of any potential harmful condition. Perform inspections of the delivery vehicle whenever required Skills relevant to the job include the education and/or experience, specialised training and competencies required by the incumbent to be able to perform the job in accordance with specified expectations. Good Communication Skills Assertiveness Negotiation Skills Point of Sale CRM System Technical Competencies Sales knowledge CRM knowledge Product Knowledge Personal Attributes Good numeracy skills Time management Attention to details Strong negotiation and interpersonal skills Strong written and verbal communication skills Strong organizational skills Strong written and verbal communication skills Strong organizational skills Leadership/Management Competencies Team Player Self-Motivated

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Sales and Product knowledge Electrical product knowledge Familiarity with CRM System Matric / Grade 12 Certificate in Sales 3 – 5 Years working experience as Customer Consultant in automotive industry
Matric
Matric
Available

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